A) An MSP is a company that provides IT services and support to businesses, including network management, cybersecurity, data backup, cloud services, and more. Unlike traditional IT companies that only address immediate issues, MSPs take a proactive and forward-thinking approach. This means they continuously monitor and manage your IT systems to prevent problems before they occur, ensuring smooth and efficient operations. By partnering with an MSP, you can focus on your core business while maximising your technology’s potential.

A) While some businesses function well with in-house IT support, partnering with an MSP offers significant advantages. Without an MSP, you may face challenges in managing and maintaining your IT infrastructure, leading to downtime, security vulnerabilities, and inefficient operations. Cyber threats, data breaches, and non-compliance with industry regulations pose significant risks, potentially resulting in financial loss, reputational damage, and legal consequences. Additionally, without proactive monitoring and maintenance, technical issues may go undetected until they escalate into major problems. An MSP provides access to the latest technologies and scalability, helping your business stay competitive and adapt to changing needs.

A) At Stiperstone, we recognise the value of in-house IT support and offer both fully managed and co-managed IT services to complement your existing team. As experts and thought leaders in the IT industry, we are dedicated to driving positive change for organisations through innovative technology solutions. Our extensive knowledge and experience enable us to deliver cutting-edge services that seamlessly integrate with your in-house expertise. By partnering with us, you can ensure your IT systems run smoothly and efficiently, allowing you to focus on your core business.

To learn more about us, visit our About Us page.

A) We provide a range of services including:

• 24/7 IT Support
• Infrastructure Management
• Cloud Management
• Managed Cyber Security
• Digital Transformation
• IT Fundamentals
• User Management
• Managed AI

Visit Our Services page to learn more about our individual services.

A) Yes, we do! You can choose your level of support from us between our Essentials, Enhanced or Complete IT service bundles. We also create custom bundles to cater for specific sectors.

A) We provide support through multiple channels, including phone, email, and online appointments. Once you reach out to us, our support team will assess your issue and work diligently to resolve it from start to finish.

A) Our pricing is typically based on a monthly subscription model that covers all necessary IT support and services. Pricing varies depending on the size of your business, the services you need, and your specific requirements. Please contact us for a custom quote.

A) Real-Time Alerting: We employ advanced monitoring systems that provide real-time alerting to incidents or unusual behaviour, ensuring that any potential threats are identified and addressed immediately, 24/7.

Layered Security: Our security strategy involves multiple layers of protection, including firewalls, intrusion detection systems, and regular security audits. This layered approach helps to safeguard your data from all types of threats.

Best-in-Class Vendors: We partner with industry-leading vendors to utilise the most advanced and reliable security technologies available. This ensures that your data is protected by the best solutions on the market.

Enterprise-Grade Authentication: We implement robust authentication mechanisms, including multi-factor authentication (MFA) and single sign-on (SSO), to ensure that only authorised personnel have access to your data.

A) We provide 24/7/365 support, so if an emergency arises outside of business hours, our team is available to address and resolve the issue promptly.

A) Let Stiperstone take your IT to the next level. Simply reach out to us for a free consultation. We’ll take the time to understand your unique needs, provide tailored recommendations, and create a customised IT support bundle just for your business. Contact us today, and let’s begin this journey together.